| Current File : /var/www/vinorea/src/Core/Domain/CustomerService/CommandHandler/ForwardCustomerThreadHandler.php |
<?php
/**
* Copyright since 2007 PrestaShop SA and Contributors
* PrestaShop is an International Registered Trademark & Property of PrestaShop SA
*
* NOTICE OF LICENSE
*
* This source file is subject to the Open Software License (OSL 3.0)
* that is bundled with this package in the file LICENSE.md.
* It is also available through the world-wide-web at this URL:
* https://opensource.org/licenses/OSL-3.0
* If you did not receive a copy of the license and are unable to
* obtain it through the world-wide-web, please send an email
* to license@prestashop.com so we can send you a copy immediately.
*
* DISCLAIMER
*
* Do not edit or add to this file if you wish to upgrade PrestaShop to newer
* versions in the future. If you wish to customize PrestaShop for your
* needs please refer to https://devdocs.prestashop.com/ for more information.
*
* @author PrestaShop SA and Contributors <contact@prestashop.com>
* @copyright Since 2007 PrestaShop SA and Contributors
* @license https://opensource.org/licenses/OSL-3.0 Open Software License (OSL 3.0)
*/
namespace PrestaShop\PrestaShop\Core\Domain\CustomerService\CommandHandler;
use Contact;
use Context;
use CustomerMessage;
use Db;
use Employee;
use Mail;
use Order;
use PrestaShop\PrestaShop\Core\ConfigurationInterface;
use PrestaShop\PrestaShop\Core\Domain\CustomerService\Command\ForwardCustomerThreadCommand;
use PrestaShop\PrestaShop\Core\Domain\CustomerService\Exception\CustomerServiceException;
use PrestaShop\PrestaShop\Core\Domain\CustomerService\ValueObject\CustomerThreadId;
use Symfony\Contracts\Translation\TranslatorInterface;
use Tools;
use Validate;
/**
* @internal
*/
class ForwardCustomerThreadHandler implements ForwardCustomerThreadHandlerInterface
{
/**
* @var Context
*/
private $context;
/**
* @var TranslatorInterface
*/
private $translator;
/**
* @var ConfigurationInterface
*/
private $configuration;
/**
* @param Context $context
* @param ConfigurationInterface $configuration
*/
public function __construct(Context $context, ConfigurationInterface $configuration)
{
$this->context = $context;
$this->translator = $this->context->getTranslator();
$this->configuration = $configuration;
}
/**
* {@inheritdoc}
*/
public function handle(ForwardCustomerThreadCommand $command)
{
if ($command->forwardToEmployee()) {
$this->forwardToEmployee($command);
} else {
$this->forwardToSomeoneElse($command);
}
}
/**
* Forward customer thread to another employee
*
* @param ForwardCustomerThreadCommand $command
*/
private function forwardToEmployee(ForwardCustomerThreadCommand $command)
{
$customerThreadMessage = $this->getCustomerThreadMessage($command->getCustomerThreadId());
$content = $this->renderMessage(
$customerThreadMessage,
$command->getEmployeeId()->getValue()
);
$customerMessage = $this->createCustomerMessage($command);
$employee = new Employee($command->getEmployeeId()->getValue());
$params = [
'{messages}' => stripslashes($content),
'{employee}' => $this->context->employee->firstname . ' ' . $this->context->employee->lastname,
'{comment}' => stripslashes(Tools::nl2br($command->getComment())),
'{firstname}' => $employee->firstname,
'{lastname}' => $employee->lastname,
];
$forwardEmailSent = Mail::Send(
$this->context->language->id,
'forward_msg',
$this->context->getTranslator()->trans(
'Fwd: Customer message',
[],
'Emails.Subject',
$this->context->language->locale
),
$params,
$employee->email,
$employee->firstname . ' ' . $employee->lastname,
$this->context->employee->email,
$this->context->employee->firstname . ' ' . $this->context->employee->lastname,
null,
null,
_PS_MAIL_DIR_,
true
);
if ($forwardEmailSent) {
$customerMessage->private = true;
$customerMessage->message = sprintf(
'%s %s %s %s %s %s',
$this->translator->trans('Message forwarded to', [], 'Admin.Catalog.Feature'),
$employee->firstname,
$employee->lastname,
PHP_EOL,
$this->translator->trans('Comment:', [], 'Admin.Catalog.Feature'),
$command->getComment()
);
$customerMessage->add();
}
}
/**
* Forward customer thread to someone else
*
* @param ForwardCustomerThreadCommand $command
*/
private function forwardToSomeoneElse(ForwardCustomerThreadCommand $command)
{
$customerThreadMessage = $this->getCustomerThreadMessage($command->getCustomerThreadId());
$content = $this->renderMessage($customerThreadMessage);
$params = [
'{messages}' => Tools::nl2br(stripslashes($content)),
'{employee}' => $this->context->employee->firstname . ' ' . $this->context->employee->lastname,
'{comment}' => stripslashes($command->getComment()),
'{firstname}' => '',
'{lastname}' => '',
];
$customerMessage = $this->createCustomerMessage($command);
$forwardEmailSent = Mail::Send(
$this->context->language->id,
'forward_msg',
$this->translator->trans(
'Fwd: Customer message',
[],
'Emails.Subject',
$this->context->language->locale
),
$params,
$command->getEmail()->getValue(),
null,
$this->context->employee->email,
$this->context->employee->firstname . ' ' . $this->context->employee->lastname,
null,
null,
_PS_MAIL_DIR_,
true
);
if ($forwardEmailSent) {
$customerMessage->message = sprintf(
'%s %s %s %s %s',
$this->translator->trans('Message forwarded to', [], 'Admin.Catalog.Feature'),
$command->getEmail()->getValue(),
PHP_EOL,
$this->translator->trans('Comment:', [], 'Admin.Catalog.Feature'),
$command->getComment()
);
$customerMessage->add();
}
}
/**
* @param array $message
* @param int|null $id_employee
*
* @return string
*/
protected function renderMessage(array $message, $id_employee = null)
{
$tpl = $this->context->smarty->createTemplate(
'controllers' . DIRECTORY_SEPARATOR . 'customer_threads/message.tpl',
$this->context->smarty
);
$contacts = Contact::getContacts($this->context->language->id);
$contact_array = [];
foreach ($contacts as $contact) {
$contact_array[$contact['id_contact']] = [
'id_contact' => $contact['id_contact'],
'name' => $contact['name'],
];
}
$contacts = $contact_array;
if (!empty($message['id_product'])
&& empty($message['employee_name'])
) {
$id_order_product = Order::getIdOrderProduct(
(int) $message['id_customer'],
(int) $message['id_product']
);
}
$message['date_add'] = Tools::displayDate($message['date_add'], true);
$message['user_agent'] = strip_tags($message['user_agent']);
$message['message'] = $this->replaceUrlsWithTags($message['message']);
$isValidOrderId = true;
$order = new Order((int) $message['id_order']);
if (!Validate::isLoadedObject($order)) {
$isValidOrderId = false;
}
$baseAdminLink = Tools::getAdminUrl(basename(_PS_ADMIN_DIR_));
$threadUrl = $baseAdminLink . '/' . $this->context->link->getAdminLink('AdminCustomerThreads', true, [], [
'id_customer_thread' => (int) $message['id_customer_thread'],
'viewcustomer_thread' => 1,
]);
$tpl->assign([
'thread_url' => $threadUrl,
'link' => $this->context->link,
'token' => Tools::getAdminToken(
'AdminCustomerThreads' . (int) $message['id_customer_thread'] . (int) $this->context->employee->id
),
'message' => $message,
'id_order_product' => isset($id_order_product) ? $id_order_product : null,
'email' => true,
'id_employee' => $id_employee,
'PS_SHOP_NAME' => $this->configuration->get('PS_SHOP_NAME'),
'file_name' => file_exists(_PS_UPLOAD_DIR_ . $message['file_name']),
'contacts' => $contacts,
'is_valid_order_id' => $isValidOrderId,
]);
return $tpl->fetch();
}
/**
* @param CustomerThreadId $customerThreadId
*
* @return array
*/
private function getCustomerThreadMessage(CustomerThreadId $customerThreadId)
{
return Db::getInstance()->getRow('
SELECT ct.*, cm.*, cl.name subject, CONCAT(e.firstname, \' \', e.lastname) employee_name,
CONCAT(c.firstname, \' \', c.lastname) customer_name, c.firstname
FROM ' . _DB_PREFIX_ . 'customer_thread ct
LEFT JOIN ' . _DB_PREFIX_ . 'customer_message cm
ON (ct.id_customer_thread = cm.id_customer_thread)
LEFT JOIN ' . _DB_PREFIX_ . 'contact_lang cl
ON (cl.id_contact = ct.id_contact AND cl.id_lang = ' . (int) $this->context->language->id . ')
LEFT OUTER JOIN ' . _DB_PREFIX_ . 'employee e
ON e.id_employee = cm.id_employee
LEFT OUTER JOIN ' . _DB_PREFIX_ . 'customer c
ON (c.email = ct.email)
WHERE ct.id_customer_thread = ' . (int) $customerThreadId->getValue() . '
ORDER BY cm.date_add DESC
');
}
/**
* @param ForwardCustomerThreadCommand $command
*
* @return CustomerMessage
*/
private function createCustomerMessage(ForwardCustomerThreadCommand $command)
{
$customerMessage = new CustomerMessage();
$customerMessage->id_employee = (int) $this->context->employee->id;
$customerMessage->id_customer_thread = (int) $command->getCustomerThreadId()->getValue();
$customerMessage->ip_address = (string) (int) ip2long(Tools::getRemoteAddr());
if (false === $customerMessage->validateField('message', $command->getComment())) {
throw new CustomerServiceException(
sprintf('Comment "%s" is not valid.', $command->getComment()),
CustomerServiceException::INVALID_COMMENT
);
}
return $customerMessage;
}
/**
* Replaces URLs with <a> tags in string.
*
* @param string $text
*
* @return string
*/
private function replaceUrlsWithTags($text)
{
return preg_replace(
'/(https?:\/\/[a-z0-9#%&_=\(\)\.\? \+\-@\/]{6,1000})([\s\n<])/Uui',
'<a href="\1">\1</a>\2',
html_entity_decode(
$text,
ENT_QUOTES,
'UTF-8'
)
);
}
}